Bond University Student Association

Bond University Student Association Incorporated Refund and Returns Policy

Date: 29 June 2015

1      Returns Policy

Bond University Student Association Incorporated (ABN 58 810 177 092) (BUSA, we, our or us) is determined to make returning a product fast and easy. Please carefully consider the policy below prior to purchasing from our online store.

1.1    Faulty goods

In the event your goods are damaged, faulty or unfit for purpose, please contact BUSA immediately. In compliance with Australian Consumer Law, BUSA will replace, repair or refund you the cost of the products(s) and delivery.

If your items are faulty, and you are returning the products via mail, please also include the receipt for return delivery. BUSA will also refund your return shipping costs, up to the price of the original delivery fee charged.

1.2    Change of mind

BUSA is not responsible for replacing your goods in the event you change your mind. The goods must fall within section 1.1 to be eligible for return.

2      Returns Process

If you are required to return your products:

  1. Contact BUSA at clearly outlining the details of your requested return. Please include your name, address, email address, order number, phone number and the products(s) you wish to return so we can process your return rapidly.
  2. BUSA will acknowledge your email, and send you a return authorisation number if the return satisfies our return criteria.
    1. If you wish to return your items in person: bring all product(s) and your return authorisation to the BUSA Office (located at the bottom of South Tower at the Bond University Main Campus); or
    2. If you wish to return your items by mail: package all product(s) and your return authorisation. Address the package to 14 University Drive, Bond University 4229, Queensland, Australia. BUSA recommends using a registered post service, as we are not responsible for lost return packages.You can either mail or return your items in person:
  3. Once your item is received, we will inspect and process the goods. Your refund will be applied as a credit to your original payment source.

Please note that BUSA will be unable to process your return outside of the Bond University Academic Period. ‘Bond University Academic Period’ means Monday of O-Week to Friday of Week 14 of each semester, as defined by the Bond University Academic Calendar (URL:

3      How to contact us

For access and correction enquiries and complaints, please contact our President using the contact details below.

Address: 14 University Drive, Bond University 4229, Queensland, Australia


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